Warwick Hospital

Warwick Hospital 2023-08-11 Person 5 5 0

I wanted to post this review while remembering my experience. 11/08/2023 I went for day surgery at Warwick Hospital following an accident which was completely my own fault. Every staff member I came into contact with was kind and compassionate. Nobody made me feel like I was taking up their time. They were efficient, had excellent knowledge and gave expert advice. I was really frightened about having orthopaedic surgery to my ankle but I needn’t have been so worried. Thank you to EVERYONE at the day surgery unit for your reassurance and person centred care. I can’t thank you all enough

N/A

Warwick Hospital 2023-08-11 Person 5 5 0

Fantastic staff and experience, I don’t do hospitals so was nervous and every member of staff looked after me and made me comfortable and safe.

N/A

Warwick Hospital 2023-08-08 Person 5 5 0

I have just had a shave biopsy with Tracey and her lovely partner nurse ( forgotten her name- sorry) From the moment I was greeted in the waiting area I felt at ease and in very good hands. Both were extremely friendly, caring and professional. As I said to them; they truly are a dream team! I was taken in early and the procedure was very fast and pain free. Tracey explained very clearly what was going to be done and advised me about after care. I cannot fault the service I have received this morning from these lovely ladies. Please convey my thanks and note my comments.

Nothing at all!

Warwick Hospital 2023-08-06 Person 5 5 0

My elderly dad who has dementia had to be taken to A&E on 5th August to stop bleeding to a wound on his nose. The staff, doctors and nurses were amazing, as were the ambulance crew that had to collect him. They were clearly very busy on a Saturday evening but they looked after my very well. Caring, kind and professional throughout so grateful for their work and help to my dad. Just all round amazing people doing a brilliant job. Thank you.

N/A

Warwick Hospital 2023-08-04 Person 5 5 0

Long wait time but understandable due to lack off staff. Everyone was very kind and hard working.

Other than a reduced wait time nothing (needed an xray and a ct so understandably it would be a longer wait.

Warwick Hospital 2023-08-03 Person 5 5 0

My clinical care has been excellent!! All the staff, nurses, radiologists and doctors were respectful, listened and advised.

I would like to raise one issue about communications. I registered with My Care and I receive appointments and Results letters via My care. BUT I invariably receive duplicate letters by post. So what is the point of My Care, if not, for speed and to save some money? My last appointment was a (bad) example : I received the appointment via My care 19/07; then the same appointment reminder via My Care on 26/07. I then also received two separate letters, telling me of this appointment. And finally, I received two more 'reminder' texts on 27/07 and 31/07. I do appreciate reminders are useful, but surely this system is not functioning well or efficiently!

Warwick Hospital 2023-08-01 Person 4 5 0

Great

Great

Warwick Hospital 2023-08-01 Person 1 5 0

During a visit to A&E with my unwell child, my child was sick in the a&e waiting room bathroom. I flagged this with the staff on reception desk suggesting they sent a cleaner to professionally clean it or to cordon it off, I was told to do my best to clean it up with tissue. There was no medical waste bin, so a large amount of soiled, potentially infectious waste went into the recycling bin. I did the best I could and it looked ok but there is no way a paper towel made it clean enough for a hospital - no wipes or cleaning materials supplied and the bathroom was not cordoned off. I felt bad for the patients entering and using the room subsequently and felt unsafe that potentially infectious matter was still there when we left

Warwick Hospital 2023-08-01 Person 1 5 0

I attended a&e with my son, he was very poorly and was sick in the patient bathroom. It was unexpected so we weren’t prepared with a bowl so it went everywhere. I popped to the A&E reception and was told to “clean it up with tissue” - given that we didn’t know what infection he had, there were no sterile wipes or anything for me to use to make it safe and no medical waste bin in the toilet so I had to put soiled hand towels in the recycling bin. The toilet wasn’t cordoned off after for cleaning and no one really cared. Not only did I feel bad for the other patients who might use it I felt that such a lacklustre attitude to cleanliness and infection control put me and my sick son at great risk just being in the department. also people were smoking at the entrance to a&e so we all had the pleasure of breathing their smoke whilst we were waiting - not great given that my son was poorly and is asthmatic.

Cordoned off the bathroom area until it was properly cleaned, medical waste bin in the bathroom for when patients have to clean up spills and maybe some clinelle type wipes available near the toilet.

Warwick Hospital 2023-07-27 Person 5 5 0

I was cared for by staff on Beaumont ward yesterday and I cannot thank them enough for their compassion, kindness, and support. I was going through a very difficult time, and their care towards me made the whole experience much easier to go through. The staff are incredible, and really do care about the patients.

Nothing